Delivery & Refund Policy.

1. Delivery method

All reports and licences sold on theq.institute are digital products. There is no physical shipment. Once payment clears with our payment gateway, the report is generated and sent by email, as a PDF and/or DOCX attachment, to the delivery address you provide at checkout. Delivery is typically within minutes of payment clearing.

If a report has not arrived within one hour of payment clearing, check your spam or junk folder first, then contact info@theq.institute with your order details and we will resend it or investigate.

2. Refunds

Because each licence is generated and delivered individually immediately after payment, refunds are handled as follows:

• If a report has not yet been delivered (payment cleared but delivery failed or has not occurred), you are entitled to a full refund or redelivery, at your choice.
• If a report was delivered but is materially defective (corrupted file, wrong report, wrong licence tier), contact us within 7 days of delivery for a replacement or full refund.
• Once a report has been successfully delivered and is not defective, it is treated as accessed digital content and is non-refundable, consistent with standard practice for instantly delivered digital goods.

Where a Monthly Intelligence Updates subscription has been activated, you may cancel future billing at any time by emailing info@theq.institute; cancellation takes effect from the next billing cycle and does not refund the current cycle already delivered.

3. How to request a refund

Email info@theq.institute with your order reference, the email address used at checkout, and the reason for your request. We aim to respond within 2 business days.

4. Related policy

This policy forms part of, and should be read together with, our Terms & Conditions.